Eric Gatura Wangai
Network & System Administration
Nairobi, KE.About
Highly accomplished IT Specialist with over 7 years of experience optimizing LAN/WAN, cloud infrastructure, and cybersecurity operations. Proven ability to translate complex business needs into effective IT solutions, ensuring compliance and driving operational excellence. Leverages deep expertise in network and database administration to lead dynamic teams, enhance system performance, and deliver significant business value through strategic problem-solving and innovative IT initiatives.
Work
VETLAB Sports Club
|System Administrator
Nairobi, Nairobi, Kenya
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Summary
Oversees comprehensive ICT infrastructure, cloud platforms, and cybersecurity, ensuring operational efficiency and strategic alignment for VETLAB Sports Club.
Highlights
Successfully implemented a robust network security framework, improving system uptime by 60% and enhancing overall data security.
Cut communication costs by 99% through strategic bulk WhatsApp integration, significantly improving operational efficiency and outreach.
Increased revenue collection by 42% and boosted revenue retention by 22% by launching and deploying a new PDQ payment system.
Improved club infrastructure with fiber optic cabling and deployed an access control gate, enhancing security and convenience with RFID card member access.
Developed and enforced cybersecurity policies, conducting security assessments and vulnerability scans to proactively mitigate emerging threats.
Oversaw provisioning, configuration, and monitoring of cloud resources (AWS, Azure), ensuring optimal performance, scalability, and cost efficiency.
Led strategic ICT development projects, managing budgets and timelines for successful implementation, including a comprehensive backup and disaster recovery (BCDR) plan.
QED Solutions Limited
|Technical Consultant
Nairobi, Nairobi, Kenya
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Summary
Managed organization-wide information systems, IT infrastructure, and cybersecurity, delivering business-aligned IT solutions and enhancing operational continuity.
Highlights
Maintained all organization information systems and IT infrastructure, ensuring business continuity and effective incident management.
Implemented robust system security and IT policies, conducting business analysis, and designing applications to enhance operational integrity.
Successfully digitized the company's internal database, efficiently reducing security breaches and improving data accessibility.
Managed the preparation, deployment, and return of all field processing circuit ride servers, ensuring seamless operations.
Successfully managed the building and rebuilding of user workstations, adhering to company ICT policies, and continuously identified emerging technologies for integration.
Delmonte Ltd
|IT Support (Attachment/Internship)
Nairobi, Nairobi, Kenya
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Summary
Provided essential IT support, network maintenance, and system administration, resolving technical issues and contributing to operational efficiency.
Highlights
Responded to over 85 customer calls daily, resolving 90% of concerns related to IT support and system functionality.
Provided comprehensive support for LAN installation, maintenance, and repair, ensuring optimal software performance through regular updates and patches.
Created and maintained accounts for new employees, managing IT issue databases, and configuring Cisco switches to support network operations.
Assisted in maintaining company computers, performing server backups, and providing software installation and technical support to colleagues.
Led troubleshooting efforts for internal and external clients, collaborating with support personnel to resolve complex technical challenges.
Education
Jomo Kenyatta University of Agriculture and Technology
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Bachelor
Business Information Technology
Certificates
Certified Sophos Engineer
Issued By
Pearson Vue
Management Skills Program
Issued By
Resource Associates Limited
Certificate of Training - Job Evaluation
Issued By
Job Evaluation
Diploma in Certified Information Systems Security Professional (CISSP)
Issued By
Alison
Certificate of Achievement – Using KPIs to Manage Performance
Issued By
Using KPIs to Manage Performance
Cloud Security
Issued By
LinkedIn Learning
PowerShell Securing Windows Environments
Issued By
LinkedIn Learning
CompTIA Security+
Issued By
Techno Brain
CCNA Routing and Switching (1-4)
Issued By
Jomo Kenyatta University of Agriculture and Technology
Skills
Network & System Administration
LAN/WAN Management, Network Operations, Cisco Switches, Structured Cabling.
Cloud Platforms
AWS, Azure, Cloud Resource Provisioning, Cloud Monitoring, Scalability.
Cybersecurity & Data Protection
Cybersecurity Policies, Security Assessments, Vulnerability Scans, Data Security, Backup and Disaster Recovery (BCDR), Active Directory (AD).
IT Management & Operations
IT Procurement, Vendor Management, Contract Management, IT Policy Development, Operational Excellence, System Uptime, Device Management.
Database Management & Analysis
Database Digitization, Data Analysis, Programming, Query Design.
Technical Support
Help Desk Support, Hardware Support, Software Installation, Troubleshooting, User Workstation Management.
Operating Systems
Windows Environments, MAC Environments, Linux Environments, Windows Server (2012, 2019).
Project Management
Strategic Planning, Project Implementation, Budget Management, Timeline Management, Access Control System Deployment.
Business Alignment & Strategy
Business Requirements Translation, ICT Strategy Implementation, Emerging Technology Identification, Cost Optimization, Efficiency Improvement.
Communication & Collaboration
Cross-functional Collaboration, Team Leadership, Customer Service, Training and Development.
Problem-Solving & Initiative
Analytical Skills, Proactive Measures, Innovation.
Specific Software/Systems
Sage, PDQ Payment System, WhatsApp Integration, RFID.
References
Joseph Waruru Wachira
Chief Financial Officer, Jacaranda Group of Hotels, jwaruru@gmail.com, +254 721474432
Samuel Gichohi
Projects Manager, QED Solutions Ltd, samuelkingori99@gmail.com, +254715773332
Mururu Karanja
Chief Operations Officer, VETLAB Sports Club, Mkaranja9@gmail.com, +254 712199794